Policies and Procedures
We do not share or sell your personal information such as email, phone # or mailing address. We respect your privacy and will personally ask permission to use testimonials, quotes or pictures prior to publishing any marketing or advertising. We send system-generated auto email/text message notifications for single appointment bookings and modifications to single
appointments. However, we do not have the ability to respond/reply to text messages or send personal text messages. All EIF employees are strictly instructed not to provide clientele with any personal information such as mobile phone #s and personal email addresses. Please do not attempt to contact or request any personal info from EIF employees.
All sessions are arranged on a scheduled appointment basis. Excellence In Fitness enforces a 12-hour cancellation policy for all appointments. In order to cancel your appointment, you must notify EIF in person or call the studio directly and leave a message. This will allow us to document a “time stamp” on your phone call. Appointments cancelled less than 12 hours from your scheduled appointment time will be charged the full rate for your appointment.
2 acceptable ways of cancelling are:
1) Cancel in person
2) Call your studio directly
Emails, text messages and/or phone calls directly to your personal trainer will NOT be accepted and will be considered a “late cancel.”
Explanation of Cancellations
Early Cancel – If you cancel your appointment BEFORE the 12-hour window, you will NOT be charged for your appointment time.
Late Cancel Fee* – A “Late Cancel” means that you have canceled your appointment less than 12 hours from your scheduled appointment time and you will be charged for your appointment.
*Please note that you will see “Late Cancel” next to your reservation, noting that you will be charged for your appointment. If you are more than 15 minutes late or no-show for a scheduled appointment, it will be considered a “late cancel.”
*Re-scheduled appointments with less than 12 hours’ notice MUST be re-scheduled for the same day and is entirely dependent on EIF availability. If there is no availability, you will be charged for your appointment.
Payment must be made no later than the first workout of program. 2 options are available for payment: 1.) Pay in full for entire length of term denoted on Agreement or 2.) Finance payment after initial down payment amount with direct draft (from Visa, MasterCard, Discover, Amex, Checking or Savings) on the 1st or 15th of every month for rest of term denoted on Agreement.
Length of Sessions and Appointment Times
Each training session is based on a 50-minute or 25-minute workout scheduled in 60-minute or 30-minute blocks. To get the most out of our efforts, please be ready to exercise at the appointed time. If you are more than 15 minutes late for a scheduled session, it will be considered a no-show and you will be charged. 3 consecutive “no-shows” with no phone call
will result in the removal of any recurring appointments.
Recurring Appointment Schedule/Frequency
Consistency guarantees results! All clients are required to establish and maintain a recurring appointment schedule completing a minimum of 2 weekly workouts or no less than 8 monthly workouts. Recurring appointment schedules reserves a specific time and NOT a specific trainer. We will make every effort to keep you with your appointed trainer for that particular day, however, Excellence In Fitness reserves the right to change your trainer in order to accommodate schedules.
Expiration of Sessions
Please note that Agreements/Programs/Packages are all date-sensitive. Client is responsible for scheduling any make-up sessions within length of term with a 1-week “grace period” (for every 3 months) to make up any workouts. All unused sessions will be forfeited past “expiration date” & “grace period” of program and client is responsible to pay any remaining balance on his/her account.
Release of results upon program completion
Client photos and testimonials are requested upon initial program completion.
Use of Nutritional Supplements
To guarantee safety, we request that all clients do not use any potentially dangerous stimulants like “diet” or “fat-burning” pills of any kind.
Inclement Weather Policy
Please visit our FaceBook page at www.facebook.com/excellenceinfitness
for our most current status.
All clients shall be mentally focused and give 100 percent effort at every training session. Please do not use cell phones in the studio. Please do not bring valuables into the studio; we suggest locking them in your vehicle. Please refrain from
chewing gum, wearing sandals, work boots, bare feet, tank-tops or iPods, excessive perfume or cologne or excessive jewelry. Non-members are not permitted to accompany clients during workouts due to safety reasons and distraction.